Return Policy

Q: What Is Your Return Policy for online orders?
A: Defective returns are accepted within 30 days for replacement. After 30 days, please contact the manufacturer directly for warranty replacement or repair. If the item you receive does not match what you ordered, please contact us immediately.

Q: Do I Need To Contact You Before Returning An Item?
A:Yes, you MUST contact us for an RMA number BEFORE returning any item. Items returned without an RMA will be refused, and no refund issued.

Q: Who Pays For Return Shipping?
A:For defective returns within 30 days, we cover return shipping and will send you pre-paid Return Label.

Shipping

Q: How Much Does Shipping Cost?
A: Shipping is calculated at time of payment.

Q: When Will My Order Ship?
A: We will email you an 'expected ship date' after receiving your order. When your order ships, you will be emailed tracking information.

Q: Do You Offer A Combined Shipping Discount?
A: Yes. When purchasing multiple items, you will receive a shipping discount.

Q: Do You Ship Internationally?
A: No

Q: Do You Offer Local Pick-up?
A: Local pick-up is available in certain cases. However, unless "Local Pick-Up" is explicitly listed as a shipping option, it is not available.

Payment

Q: What Payment Methods Do You Accept online?
A: We accept PayPal and most major credit cards through PayPal.

Q: Are your prices negotiable? Do you offer bulk discounts?
A: No. However, for 20+ item orders, please contact us for bulk-rate pricing.